Facebook and Instagram fix second outage in a week

Author: ZOE CHRISTEN JONES / CBS NEWS
Published:
FILE- In this March 13, 2019, file photo Facebook, Messenger and Instagram apps are are displayed on an iPhone in New York. Facebook said Wednesday, March 27, that it is broadening its definition of hate speech to apply to "white nationalists" and "white separatists." The company previously allowed posts from those groups even though it has long banned "white supremacists." (AP Photo/Jenny Kane, File)
FILE- In this March 13, 2019, file photo Facebook, Messenger and Instagram apps are are displayed on an iPhone in New York. Facebook said Wednesday, March 27, that it is broadening its definition of hate speech to apply to “white nationalists” and “white separatists.” The company previously allowed posts from those groups even though it has long banned “white supremacists.” (AP Photo/Jenny Kane, File)

Facebook and other Facebook-owned properties, including Instagram and WhatsApp, experienced outages for the second time this week Friday. The company said all problems have been resolved and service has been restored.

Reports from DownDetector.com show users first began having issues with the trio of apps around 2 p.m. EST. The outage appears to be widespread, with users unable to load their apps or post photos.

“Sincere apologies to anyone who wasn’t able to access our products in the last couple of hours,” Facebook said in a statement to CBS News. “We fixed the issue, and everything should be back to normal now.”

Facebook said the outage was caused by a “configuration change” which affected users globally, but was in no way related to Monday’s outage.

“Things have been fixed, and everything should be back to normal now,” Instagram tweeted Friday. “thank you for bearing with us (and for all the memes this week).”

“We’re aware that some people are having trouble accessing our apps and products,” Facebook tweeted earlier Friday. “We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.”

The outage is Facebook’s second technical difficulty this week. On Monday, Facebook, Instagram and Whatsapp users also reported outages. Facebook said the outage, which lasted six hours, was caused by a networking issue, which kept internal technology from communicating with each other.

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