Customer service goes high-tech

(SWEEPS FEED)- When you think about things you dread, how high on your list is waiting “on hold” with customer service? Or how about dealing with a phone maze of automated voice prompts? A recent survey found many people just hang up in frustration, but new, high tech assistance is popping up to help. Cara Maltz dreaded […]

US official visits northern Syrian town of Kobani

BAGHDAD (AP) – President Barack Obama’s envoy to the U.S.-led coalition fighting the Islamic State group said he visited northern Syria over the weekend to review the ongoing fight against the extremist group, marking the first visit by a senior administration official to Syria since the beginning of the U.S.-led campaign against IS in August […]

Britain approves controversial gene-editing experiments

LONDON (AP) – In a landmark decision that some ethicists warned is a step down the path toward “designer babies,” Britain gave scientists approval Monday to conduct gene-editing experiments on human embryos. The researchers won’t be creating babies – the modified embryos will be destroyed after seven days. Instead, they said, the goal is to […]

Tribe, Scott push $1.8B expansion plan to win gambling deal

HOLLYWOOD, Fla. (AP) – Gov. Rick Scott and the Seminole Tribe of Florida sought Monday to increase pressure on state lawmakers to approve a gambling deal with a proposed $1.8 billion expansion they said would create thousands of jobs at two casinos. Scott and Seminole Chairman James Billie signed the seven-year compact in December, but […]

Man apologizes for crash that killed Collier County father of 4

NAPLES, Fla.- With his head down, a suspected drunk driver apologized for a deadly crash along Golden Gate Boulevard that killed young husband and father Cecil Riner in December. For the first time on Monday, Riner’s wife, Jessica Riner, came face-to-face during an arraignment hearing with 40-year-old Rene Miles, the man accused of taking her husband’s life. Collier County deputies […]

Couple steals 21 pairs of sunglasses from Miromar Outlets store

ESTERO, Fla.- A criminal couple swiped nearly $4,000 in stolen sunglasses from a Miromar Outlets store in January, authorities said. Around 5:30 p.m. on January 1, authorities say a man and woman entered and left the Sunglass Hut store multiple times before a store clerk realized that a large amount of sunglasses had been removed from the shelves. […]

Duke out of AP men’s poll for 1st time in over 8 years

For the first time in more than eight years, Duke is not in The Associated Press Top 25. The Blue Devils are 15-6 and have lost four of five, including two home games. They had been in every men’s poll since the preseason rankings of 2007-08. The record run is UCLA’s 221 straight polls from […]

United lets families board early, reversing 4-year policy

NEW YORK (AP) – United Airlines is trying to bring back a bit of the friendly skies, allowing families with young children to board early. The move, which takes effect Feb. 15., lets families with children age two and under get settled in their seats before the rush of other passengers clamoring for overhead bin […]