Call for Action helps Charlotte County woman get new oven

Reporter: Lindsey Sablan
Published: Updated:

PORT CHARLOTTE, Fla. — A Port Charlotte woman contacted WINK News Call for Action two weeks ago after one of her household appliances exploded.

Liz Low complained that the glass on her Kenmore oven door mysteriously shattered, sending glass in all directions.

A WINK News investigation uncovered a potential problem with Sears’ Kenmore 790 series ovens, as well as hundreds of similar complaints.

The Safety Institute, a nonprofit group advocating for product safety, even requested the government initiate a recall with Sears.

While that recall still hasn’t been issued, Low told WINK News someone from Sears called and replaced her glass free of charge.

WINK News reached out to Sears regarding Low’s glass replacement and whether they replaced the glass of all customers who experienced the same issues with the Kenmore 790 ovens. They sent us this statement:

Thank you for contacting us re: Ms. Low’s oven door. The Kenmore brand is trusted for reliability, performance and service and has been trusted by American families for more than 100 years. We stand behind the quality of our products and made the decision to replace her oven door at no cost. We are handling these inquiries on a case by case basis, because the incidents of oven glass doors breaking is so extremely low.

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