Law enforcement raid offices of Bruno Total Home Performance

Reporter: Morgan Rynor
Published: Updated:
FILE Photo from Jan. 15, 2019; Heavy police presence at Bruno Total Home Performance in Bonita Springs. Credit: WINK News.

A Bonita Springs air conditioning company had their office raided by law enforcement Tuesday morning.

Annie Carini said when she thinks about her experience with Bruno Air, which is a subsidiary of Bruno Total Home Performance, it brings her to tears.

She claims the company convinced her she needed a new air conditioning system.

“He just sat there and basically told us our air conditioner is going to blow out,” Carini said. “We’d have to buy a new system. He said that that there were fumes coming down through the air conditioning unit that were going to make us ill.

“The next thing you know we were billed for $10,000. He used my social security number to call a finance company without my knowledge. Now, this finance company is telling me I owe them $10,000 because they’ve already paid Bruno.”

Carini tried getting answers. She told the operations manager that she was coerced and tricked. The manager told her he couldn’t believe what she said and told her to prove it.

But, she is not the only one.

Margaret Raley claims Bruno Air attempted to manipulate her before she switched companies. But, she called elsewhere for a second opinion.

When WINK News contacted Louis Bruno and the company, an employee said they were not authorized to speak. Then, hung up the phone.

The attorney general has confirmed an active investigation into the company.

As for Carini, at this point, she wants to help others and hopefully get her money back.

“I hope that the state will do something with their license,” Carini said, “so that no one else will have to go through this.”

If you have had a bad experience with Bruno Air, you can file a complaint with the Florida Attorney General’s office here, or call the Cape Police Department at (239) 574-3223.

Copyright ©2023 Fort Myers Broadcasting. All rights reserved.

This material may not be published, broadcast, rewritten, or redistributed without prior written consent.