School District denies bus service to student despite mother’s measurements2 stranded dolphins rescued from mangroves near Matlacha
School District denies bus service to student despite mother’s measurements When we think of the bus stop, we typically think of it as a safe place for our children, but one mother says the Lee County School District told her they live too close to the school to get a bus route.
MATLACHA 2 stranded dolphins rescued from mangroves near Matlacha Two stranded dolphins were pulled from mangroves near Matlacha.
CAPE CORAL NAACP honors Cape Coral Police Chief after acknowledging hate crime NAACP President, James Muwakkil, was so impressed with Cape Coral Police Chief Anthony Sizemore that he wanted the entire city to know.
NAPLES Jingled Elves trolley tour underway Breaking out your best dance moves and spreading Christmas cheer. These ‘jingled elves’ are breaking it down with a purpose.
BONITA SPRINGS Bonita Springs Elementary School’s demolition plans There’s a new lesson plan at Bonita Springs Elementary School: Demolition 101. The school is set to be knocked down, and there’s good reason.
MARCO ISLAND Marco Island Councilmember’s dogs allegedly attack 13-year-old girl Councilor Tamara Goehler is coming under fire after her dogs allegedly attacked a 13-year-old girl and the girl’s five-month-old puppy.
PUNTA GORDA Gilchrist Park’s future brightens as boat cleanup commences The boats blocking Gilchrist Park are ready to be moved two years after Hurricane Ian.
Lee County Department of Health issues red tide alert for Bowman’s Beach The Florida Department of Health in Lee County has issued a health alert for the presence of red tide near Bowman’s Beach.
CAPE CORAL City of Cape Coral working on project to address canal safety An older Cape Coral couple drove into a canal last year. Neighbors are now saying something needs to be done about canal safety.
NAPLES Collier County mental health center receives $4 million donation A giant donation is dedicated to providing people with better mental health care in southwest Florida.
LABELLE City of LaBelle under precautionary boil water notice A water main break has the City of Labelle under a precautionary boil water notice.
ESTERO FGCU student wins ice dancing national championship FGCU sophomore Lucas Appel wins his second US Senior Solo Dance National Championship in three years.
Lee County Sheriff’s Office: Parent brings weapon to Lehigh Acres school According to a Lee County Sheriff’s Office report, there is probable cause to believe a woman unintentionally brought a firearm to school.
SOUTHWEST FLORIDA Most Wanted Wednesday: Southwest Florida’s most wanted suspects for December 11, 2024 Here are some of Southwest Florida’s most wanted suspects for Wednesday, December 11, 2024.
Second leading cause of chest pain The leading cause of cardiac chest pain is coronary artery disease, which affects over 18 million adults in the United States.
School District denies bus service to student despite mother’s measurements When we think of the bus stop, we typically think of it as a safe place for our children, but one mother says the Lee County School District told her they live too close to the school to get a bus route.
MATLACHA 2 stranded dolphins rescued from mangroves near Matlacha Two stranded dolphins were pulled from mangroves near Matlacha.
CAPE CORAL NAACP honors Cape Coral Police Chief after acknowledging hate crime NAACP President, James Muwakkil, was so impressed with Cape Coral Police Chief Anthony Sizemore that he wanted the entire city to know.
NAPLES Jingled Elves trolley tour underway Breaking out your best dance moves and spreading Christmas cheer. These ‘jingled elves’ are breaking it down with a purpose.
BONITA SPRINGS Bonita Springs Elementary School’s demolition plans There’s a new lesson plan at Bonita Springs Elementary School: Demolition 101. The school is set to be knocked down, and there’s good reason.
MARCO ISLAND Marco Island Councilmember’s dogs allegedly attack 13-year-old girl Councilor Tamara Goehler is coming under fire after her dogs allegedly attacked a 13-year-old girl and the girl’s five-month-old puppy.
PUNTA GORDA Gilchrist Park’s future brightens as boat cleanup commences The boats blocking Gilchrist Park are ready to be moved two years after Hurricane Ian.
Lee County Department of Health issues red tide alert for Bowman’s Beach The Florida Department of Health in Lee County has issued a health alert for the presence of red tide near Bowman’s Beach.
CAPE CORAL City of Cape Coral working on project to address canal safety An older Cape Coral couple drove into a canal last year. Neighbors are now saying something needs to be done about canal safety.
NAPLES Collier County mental health center receives $4 million donation A giant donation is dedicated to providing people with better mental health care in southwest Florida.
LABELLE City of LaBelle under precautionary boil water notice A water main break has the City of Labelle under a precautionary boil water notice.
ESTERO FGCU student wins ice dancing national championship FGCU sophomore Lucas Appel wins his second US Senior Solo Dance National Championship in three years.
Lee County Sheriff’s Office: Parent brings weapon to Lehigh Acres school According to a Lee County Sheriff’s Office report, there is probable cause to believe a woman unintentionally brought a firearm to school.
SOUTHWEST FLORIDA Most Wanted Wednesday: Southwest Florida’s most wanted suspects for December 11, 2024 Here are some of Southwest Florida’s most wanted suspects for Wednesday, December 11, 2024.
Second leading cause of chest pain The leading cause of cardiac chest pain is coronary artery disease, which affects over 18 million adults in the United States.
(SWEEPS FEED)- When you think about things you dread, how high on your list is waiting “on hold” with customer service? Or how about dealing with a phone maze of automated voice prompts? A recent survey found many people just hang up in frustration, but new, high tech assistance is popping up to help. Cara Maltz dreaded the thought of being stuck on hold with the cable company, “I get really aggravated.” So, instead, she decided to try this app, called Owner Listens. Maltz just looked up the company she was trying to reach and typed in her question. The app contacts businesses, relays customer messages and zaps their responses back to user’s phones. “Within two hours I got back a response, directly from the cable company. It was a long message that listed all of the details, answering all that I had asked.” Not waiting on hold to get answers is what experts say is contributing to a growing number of similar apps and websites. “The future of customer service is everything at your fingertips. People want things to be immediate,” said Adi Bittan with the Owner Listens app. Apps like Get Human, for example, can show you the most “immediate” way to work through a company’s automated phone maze to reach a live person. For those times you can’t get that live person, the Lucy phone app waits on hold for you and calls you back when the company answers. Even some big name businesses are using apps to communicate with customers. You can “instant message” some companies through Facebook’s messenger app. “The days of consumers getting all their problems taken care of by sitting on hold with a company are quickly fading,” said John Breyault with the National Consumers League. Consumer watchdogs say these apps can certainly help ease phone frustration- but like any other app you download, check out their ratings and privacy policies. “Familiarize yourself with how this app will make money off the information that you provide and then decide whether or not it’s an app that you feel comfortable using,” Breyault said. Maltz says she was comfortable using the app and got answers quickly, “It was the best experience I have had when it has come to customer service, it felt fulfilling for me.” Other apps we found, like the Best Buy app, let shoppers call, text or email a customer service rep while they’re in the store.