Hope for the Holidays turkey distribution event in Collier CountyParts of Lee County to keep FEMA discount
NAPLES Hope for the Holidays turkey distribution event in Collier County A Naples nonprofit is expected to feed nearly 2,000 families.
Parts of Lee County to keep FEMA discount According to the Lee County Government, residents in parts of Lee County will keep their FEMA discount.
New blue-light system to be implemented to flag red-light runners Green means go, red means stop and blue means you just ran a red light.
New Punta Gorda City Council accepts city manager’s resignation Punta Gorda’s new City Council accepted City Manager Greg Murray’s resignation Nov. 20 and agreed to pay toward hurricane repairs and provide several months of rent abatement to business owners who lease space at city-owned Herald Court. Debi Lux was named mayor and Greg Julian vice mayor by the new-look Council, which saw three incumbents […]
Vehicle catches on fire after crash at intersection of Alico and Oriole Rd. A vehicle caught on fire after a crash at the intersection of Alico Rd. and Oriole.
NAPLES A first look inside the Gulfshore Playhouse What does it take to become a candidate for Gulfshore Life’s Men and Women of the Year?
WINK NEWS Best time to shop for Black Friday Long gone are the days of people camping out overnight, waiting for their favorite store to open after Thanksgiving.
WINK NEWS Thanksgiving events across Southwest Florida Thanksgiving in Southwest Florida is a blend of tradition, offering both classic holiday gatherings and unique local events.
CAPE CORAL Caught on Camera: Social media influencer arrested for theft at Cape Coral Target The Cape Coral Police Department arrested a woman accused of stealing items worth nearly $500 from a Target.
FORT MYERS Fort Myers woman pleads guilty to possessing loaded firearm as person with felony convictions Fort Myers woman pleaded guilty to possessing a loaded firearm and ammunition as a person with felony convictions.
CAPE CORAL What’s next for Cape Coral City Council after repealing stipend? The City of Cape Coral elected five new council members Wednesday night, and their first motion was to repeal the controversial self-imposed stipend.
FORT MYERS California man pleads guilty to distributing drugs to Lee County A California man has pleaded guilty to conspiracy with the intent to distribute methamphetamine and fentanyl to Lee County.
Holiday events scheduled in Lee County throughout December It is the most wonderful time of the year, as Lee County is preparing for several Christmas and holiday-themed events in December.
FORT MYERS BEACH 34th annual American Sand Sculpting Championship begins on Fort Myers Beach The resilience of the Southwest Florida community is on display Thursday morning in the form of sand on Fort Myers Beach.
the weather authority Decreasing humidity and mostly sunny skies for your Thursday The Weather Authority is tracking a cold front dropping humidity and temperatures on this Thursday afternoon.
NAPLES Hope for the Holidays turkey distribution event in Collier County A Naples nonprofit is expected to feed nearly 2,000 families.
Parts of Lee County to keep FEMA discount According to the Lee County Government, residents in parts of Lee County will keep their FEMA discount.
New blue-light system to be implemented to flag red-light runners Green means go, red means stop and blue means you just ran a red light.
New Punta Gorda City Council accepts city manager’s resignation Punta Gorda’s new City Council accepted City Manager Greg Murray’s resignation Nov. 20 and agreed to pay toward hurricane repairs and provide several months of rent abatement to business owners who lease space at city-owned Herald Court. Debi Lux was named mayor and Greg Julian vice mayor by the new-look Council, which saw three incumbents […]
Vehicle catches on fire after crash at intersection of Alico and Oriole Rd. A vehicle caught on fire after a crash at the intersection of Alico Rd. and Oriole.
NAPLES A first look inside the Gulfshore Playhouse What does it take to become a candidate for Gulfshore Life’s Men and Women of the Year?
WINK NEWS Best time to shop for Black Friday Long gone are the days of people camping out overnight, waiting for their favorite store to open after Thanksgiving.
WINK NEWS Thanksgiving events across Southwest Florida Thanksgiving in Southwest Florida is a blend of tradition, offering both classic holiday gatherings and unique local events.
CAPE CORAL Caught on Camera: Social media influencer arrested for theft at Cape Coral Target The Cape Coral Police Department arrested a woman accused of stealing items worth nearly $500 from a Target.
FORT MYERS Fort Myers woman pleads guilty to possessing loaded firearm as person with felony convictions Fort Myers woman pleaded guilty to possessing a loaded firearm and ammunition as a person with felony convictions.
CAPE CORAL What’s next for Cape Coral City Council after repealing stipend? The City of Cape Coral elected five new council members Wednesday night, and their first motion was to repeal the controversial self-imposed stipend.
FORT MYERS California man pleads guilty to distributing drugs to Lee County A California man has pleaded guilty to conspiracy with the intent to distribute methamphetamine and fentanyl to Lee County.
Holiday events scheduled in Lee County throughout December It is the most wonderful time of the year, as Lee County is preparing for several Christmas and holiday-themed events in December.
FORT MYERS BEACH 34th annual American Sand Sculpting Championship begins on Fort Myers Beach The resilience of the Southwest Florida community is on display Thursday morning in the form of sand on Fort Myers Beach.
the weather authority Decreasing humidity and mostly sunny skies for your Thursday The Weather Authority is tracking a cold front dropping humidity and temperatures on this Thursday afternoon.
We use banks to keep our money safe, but what happens when it disappears without our consent? Tiffany Allen is used to big deals that involve a lot of cash. Her family has owned RV Kountry in Fort Myers for more than 40 years, so large amounts of money come and go. “$270,000 came out of our account,” Allen explained. It wasn’t totally unheard of when five separate wire transfers removed more than a quarter of a million dollars from their business account on March 29 earlier this year. But, Allen and her family never approved the withdrawals. “You just feel a little sick to your stomach,” Allen described the moment she realized the money had been taken. “But at first, you’re like, this is fraud! They’re going to reject these wires and get our money back.” Founded in 1981, RV Kountry has always been located in the Fort Myers area. Allen’s family used SunTrust Banks for years. Back in 2019, SunTrust merged with BB&T, forming Truist Bank. Allen says her family chose to stick with Truist through the change, in part, because of how Truist sells its security. “We’re going to be a stronger, bigger bank,” Allen remembered Truist claiming at the time. “We’re going to be more secure. Obviously, that wasn’t the case.” Truist’s claims about security can be found all over its website touting “better” security and “security tech.” But that has not been the Allen family experience. After the unapproved wires, the Allen family pieced together how the money was taken. Truist claims someone changed the security number on the RV Kountry accounts and wired the money using a foreign IP address. Allen says Truist has had no explanation for how this all happened. “They didn’t notice that my security phone number changed,” she lamented. “They didn’t notice that it’s a strange IP address that the wires are coming from. I didn’t even think this was real. That something like this could actually happen.” More than five months later, Truist still has not recovered or refunded most of that money. $240,000 is still missing, which is equal to several smaller RVs being taken from the company’s lot. Searching For Answers “You feel like, to be robbed or take something from you, you have no control of it,” Allen described. “It makes you sick to your stomach. You feel violated.” WINK News reached out to Truist several times for this story. Nobody agreed to speak about the Allen’s situation but after several emails, their public affairs team sent a statement saying: At Truist, protecting our clients and their accounts continues to be a top priority and we take any potential fraud concerns seriously. While we can’t discuss or confirm client relationships, we can share that we immediately escalated to our fraud team to look into the matter. All financial institutions across the country are experiencing escalated fraud attacks from criminals. The Federal Trade Commission recently reported that consumers lost nearly $8.8 billion to fraud in 2022, an increase of more than 30 percent over the previous year. That’s why we continue to diligently educate our clients on the current fraud schemes many consumers are facing across the industry and share resources on how they can keep their accounts and personal information safe and secure. Allen said it’s this type of vague communication and lack of transparency that drove them to share their experience. “They don’t really know who we are,” Allen admitted. “We’re just another number to them.” Since her family’s experience, Allen has discovered reports of several similar stories from other Truist customers. A contractor in Virginia, a family estate in New York and several cases in the Atlanta area: Reports from all over the country with different types of bank accounts, that have all suffered large losses. “Truist should stand behind its customers,” Allen claimed. “That’s their job. That’s why we put our money in the banks.” WINK News Investigative Reporter Peter Fleischer reached out to Florida Chief Financial Officer Jimmy Patronis half a dozen times before his staff directed WINK to the Office of Financial Regulation. Fleischer then reached out to their Director of Communications Katie Norris another five times, but she has never responded to requests for an interview or more information. Answers – and accountability – have been difficult to find. Luckily, RV Kountry has been able to drive their business through this nightmare despite a lack of answers from Truist. “It’s sad to think this could take a business completely out of business,” Allen considered. “Then you’re putting 20 families without a job.” Others might not be so fortunate. If you or someone you know has dealt with a similar situation, you can reach out to Peter at: Peter.Fleischer@winknews.com.