Trouble cashing in on store rewards

Published:
Credit: WINK News.

Michael Magoon considers himself a good GameStop customer​, spending thousands with the company over the last 15 years.

“They’re not the cheapest, but they’re convenient,” Magoon said.

That’s why, during Christmas, he decided to use his nearly $75 in rewards toward his daughter’s gift.

“She wanted a certain type of controller for her system, which don’t ask me what it is,” Magoon said.

But when Magoon tried to use the money online — because it says online only — he got an error message every time. For weeks, he says he called corporate.

“Half the time, they hang up on you, or half the time don’t even know what they’re doing,” Magoon said. “So it’s a complete disaster.”

He also went into the store. Workers referred him back to corporate.

“My daughter got what she wanted for Christmas, but it cost me,” Magoon said. “And I still have money sitting there.”

Magoon filed a complaint with the Better Business Bureau, and GameStop said to try seven different steps, including using a different device and different browsers.

Magoon says he’s done all that, using four different devices and more than one browser. WINK News reached out to GameStop through email and Twitter. The company never responded.

“I started December the eighth all the way up until probably Christmas Eve,” Magoon said.

Two months after Magoon first started trying to redeem his rewards, WINK went to the Del Prado GameStop in Cape Coral with him to get answers. This time, a different associate offered to redeem his rewards in-store when he’s ready to buy.

“Seventy-five bucks is not a lot of money, but it is when they owe it to you,” Magoon said.

However, it did not work out. The associate was unable to redeem the rewards, leaving nearly $75 in limbo.

Corporate reached out to Magoon via the BBB again to let him know that IT is working to fix the issue.

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