Family concerned over Lumber Liquidators flooring reaches out for help

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LABELLE, Fla.- A Southwest Florida family whose flooring from Lumber Liquidators tested positive for a cancer causing chemical turned to WINK News for help after months of getting the runaround from the company.

“We thought it was okay, we thought it was safe,” said Crystal Hogan.

Hogan says the first time she thought something might be wrong with her wood floors, she was watching WINK News. A 60 Minutes investigation found elevated levels of the cancer causing chemical formaldehyde in Lumber Liquidators flooring. Hogan immediately called the company.

“They said they didn’t believe it was the flooring, but that they had agreed for the company to pay for air testing quality for everyone.”

The air quality test came back positive for above average levels of formaldehyde. Hogan says the company tried to blame other things in the home, but agreed to fix the floors anyways, and give a full refund.

“Part of getting the refund back, was letting them test the floor themselves to see if it had the formaldehyde in it.”

That was six months ago.

“We have called and called and called and called. Nobody called us back,” said Hogan. “I think as a mother, that’s the worst part. I need to know if my kids are going to get sick.”

WINK News called Lumber Liquidators to ask why they haven’t helped the Hogan family.

A customer service representative said management would return the call, but Hogan says just a couple of hours later, “they called me probably an hour after you did, after you called them.”

She adds, “It was the first phone call we had gotten, saying they were going to do something about it.”

Hogan says the company set up a weekend in December to come out and test the flooring.

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