Bay Street Yard set to open in late MayAetna agrees to settle lawsuit over fertility coverage for LGBTQ+ customers
DOWNTOWN FORT MYERS Bay Street Yard set to open in late May A new place to hang out in Downtown Fort Myers is opening this spring.
Aetna agrees to settle lawsuit over fertility coverage for LGBTQ+ customers Aetna has agreed to settle a lawsuit that accused the health insurer of discriminating against LGBTQ+ customers in need of fertility treatment.
SOUTHWEST FLORIDA WINK Neighborhood Watch: Robbery, Pawn Shops, and Child Porn This week’s segment of Wink Neighborhood Watch features an armed robber, fraud at a pawn shop, and possession of child pornography.
Southwest Florida The Weather Authority: Sun, clouds, humidity, rain – it’s all in your weekend forecast Saturday afternoon will be hot and humid, with a mix of sun and clouds.
LEHIGH ACRES Chaotic lake getting fence and security Now, with all the negative attention it has gotten, some think putting up a fence is a great way to keep that bad activity out.
CAPE CORAL What we learned about Cape Coral’s water crisis after a ride along On Friday, WINK News got to ride along to see just what people are doing that could be wasting water.
FORT MYERS Students affected by COVID-19 able to graduate for the first time For many young people, COVID stripped away one of their greatest rites of passage: graduation.
Deadly crash on State Road 29 in Hendry County Authorities are at the scene of a deadly crash on State Road 29 in Hendry County on Friday afternoon.
Celebrating Free Comic Book Day in SWFL JP Sports store manager Jonathan Powell said this is a generational event that brings families together to reminisce on comics and other hobby-related knickknacks.
FORT MYERS Group rescues dogs before getting put down in Lee County Our animal shelters are packed with amazing puppies who have the sole desire to be loved.
FORT MYERS FGCU student beats all odds and is able to graduate Nearly four years ago, Marisa Manning had her heart set on going to Florida Gulf Coast University but never thought she’d find her passion for studying parasites.
FORT MYERS Victim in MLK Blvd. shooting identified as social media influencer The victim of the Martin Luther King Boulevard shooting has been identified as a local social media influencer.
FORT MYERS Could a Ferris wheel in downtown Fort Myers work? Right now, there are talks to bring a Ferris wheel to downtown Fort Myers, but several things are still up in the air.
LITTLE HICKORY BAY Improving ‘Hell’s Gate’ safety, a notoriously dangerous waterway for boaters A push to make an area known as “Hell’s Gate” safer since it’s a dangerous stretch of water with several blind corners within Little Hickory Bay.
Fixing failed back surgeries More than a million and a half people in the U.S. undergo back surgery each year. However, classic back surgery has one of the highest failure rates of any surgery.
DOWNTOWN FORT MYERS Bay Street Yard set to open in late May A new place to hang out in Downtown Fort Myers is opening this spring.
Aetna agrees to settle lawsuit over fertility coverage for LGBTQ+ customers Aetna has agreed to settle a lawsuit that accused the health insurer of discriminating against LGBTQ+ customers in need of fertility treatment.
SOUTHWEST FLORIDA WINK Neighborhood Watch: Robbery, Pawn Shops, and Child Porn This week’s segment of Wink Neighborhood Watch features an armed robber, fraud at a pawn shop, and possession of child pornography.
Southwest Florida The Weather Authority: Sun, clouds, humidity, rain – it’s all in your weekend forecast Saturday afternoon will be hot and humid, with a mix of sun and clouds.
LEHIGH ACRES Chaotic lake getting fence and security Now, with all the negative attention it has gotten, some think putting up a fence is a great way to keep that bad activity out.
CAPE CORAL What we learned about Cape Coral’s water crisis after a ride along On Friday, WINK News got to ride along to see just what people are doing that could be wasting water.
FORT MYERS Students affected by COVID-19 able to graduate for the first time For many young people, COVID stripped away one of their greatest rites of passage: graduation.
Deadly crash on State Road 29 in Hendry County Authorities are at the scene of a deadly crash on State Road 29 in Hendry County on Friday afternoon.
Celebrating Free Comic Book Day in SWFL JP Sports store manager Jonathan Powell said this is a generational event that brings families together to reminisce on comics and other hobby-related knickknacks.
FORT MYERS Group rescues dogs before getting put down in Lee County Our animal shelters are packed with amazing puppies who have the sole desire to be loved.
FORT MYERS FGCU student beats all odds and is able to graduate Nearly four years ago, Marisa Manning had her heart set on going to Florida Gulf Coast University but never thought she’d find her passion for studying parasites.
FORT MYERS Victim in MLK Blvd. shooting identified as social media influencer The victim of the Martin Luther King Boulevard shooting has been identified as a local social media influencer.
FORT MYERS Could a Ferris wheel in downtown Fort Myers work? Right now, there are talks to bring a Ferris wheel to downtown Fort Myers, but several things are still up in the air.
LITTLE HICKORY BAY Improving ‘Hell’s Gate’ safety, a notoriously dangerous waterway for boaters A push to make an area known as “Hell’s Gate” safer since it’s a dangerous stretch of water with several blind corners within Little Hickory Bay.
Fixing failed back surgeries More than a million and a half people in the U.S. undergo back surgery each year. However, classic back surgery has one of the highest failure rates of any surgery.
How many of you dread calling a company’s customer service line? You fear you’ll be trapped on hold with bad music, or have to try to work your way through seemingly impossible phone prompts. But we found now some big name businesses have a new, almost instant, high tech way of helping you. The goal: saving you time and money. When Carly Kirsch needed info on how to exchange a jacket she ordered instead of calling Lands’ End customer service, she texted them. “I clicked on the number, it prompted me for a text message, and I put in my issue and I started corresponding with the customer service person right away,” Kirsch says.. We found the number of companies offering this high-tech option is growing. “The companies I work with have found that their customers are more and more excited about not staying on hold. So they’ve been expanding the use of text messaging,” says customer service consultant and author Micah Solomon. From millennials to baby boomers the option to text a company is in digital demand. “Customers want the experience with the companies to be as similar to regular life as it can be, and in our regular lives we all know we message much more than we phone these days,” Solomon says. We tried texting retailers ourselves. We jumped online, got text numbers off companies’ websites—then fired off messages. Home Depot texted us which aisle garbage bags are in inside our local store. Office Depot confirmed via text that the local store had Gorilla Glue. Reps also emailed us that they launched text messaging so customers can receive assistance whether they are at home, in the office or on the go. Lowe’s sent us info about hardwood flooring right away. We also emailed the company about its program and officials told us that the company understands customers are busy and many would prefer to ask a question of resolve an issue without dedicating time to a phone call. Stouffer’s texted us how much protein is in their Five Cheese Lasagna. (Brand ambassadors are available 24/7.) And Mac Cosmetics texted us some lipstick insight and makeup tips. Solomon says,“You can do it on your own schedule; you can text a question then you can go pick up your kids in the carpool, and when you’re done driving, the answer may be ready for you.” Carly says she texted her way to an easy coat exchange, adding, “It got the job done very quickly and very accurately.” Before you text make sure you get the right number, right off the company’s website. Of course, don’t text and drive!