Police, attorney general investigating Bonita Springs air conditioning company

Reporter: Lauren Sweeney
Published: Updated:
FILE Photo from Jan. 15, 2019; Heavy police presence at Bruno Total Home Performance in Bonita Springs. Credit: WINK News.

The Cape Coral Police Department searched the offices of Bruno Air Conditioning Tuesday.

The department would not comment about the raid, citing the ‘active investigation’.

Since November, several Bruno customers have called and email WINK News with complaints that the company duped them out of thousands of dollars for air conditioning work.

“It was like David and Goliath (with) this guy because he’s got money, he’s got it all,” said Barbara Boocher, a Bonita Springs customer who said she paid nearly $18,000 to Bruno in July.

Boocher said the company replaced their old unit with several units and did other work, but the new system does not properly cool or heat their home.

She showed WINK News documents from the Bonita Springs permitting department that indicate the system was not installed properly, and the work was done without proper permitting.

In 2017, owner Louis Bruno was adjudicated guilty for not permitting work at the home of a different customer in Cape Coral.

He also has actions against his license from the Department of Business and Professional Regulation from 2014 and 2015. Records show he has probationary status for that license.

The Boochers said neither the DBPR nor the Department of Consumer services was willing to help with their situation when they filed complaints. However, the couple did not contact police or the Attorney General.

The AG’s office has received nine complaints on the company since January 2018. A spokesperson for the office would not comment on any of the complaints other than to say there is an active consumer investigation.

A homeowner from Cape Coral who filed one of those complaints, claimed he initiated the Cape Coral police department’s investigation into the company.

WINK News will continue to uncover developments on this ongoing issue.

If you have had a bad experience with Bruno Air, you can file a complaint with the Florida Attorney General’s office here, or call the Cape Police Department at (239) 574-3223.

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