Parents frustrated with Lee Virtual School problems; school district says one issue resolved

Reporter: Dannielle Garcia Writer: Jack Lowenstein
Published: Updated:
Credit: via WINK News.

Helping teach kids through virtual school is a task that is adding to parent frustrations during the coronavirus pandemic. Woes include trouble loading coursework over Lee Virtual School. We spoke to a single mom, whose son can’t see his classes or assignments.

Christy Brown said she is having a number of issues with the start of LVS at the beginning of the school year.

“So [my son] is clicking onto his class, and, as you can see in the corner up here, it says that the page is expired,” Brown explained.

Brown says it’s one of many issues LVS parents and students are dealing with.

Many parents of students in Lee County say they can’t through to the school district, so they took to social media to vent.

“First off, the biggest issue has been the lack of communication,” Brown said. “I know it’s all new, but they’ve had quite a few months to prepare for this.”

Brown knows she and her son are not alone, but that doesn’t really help.

“I opted for virtual school, and it’s a decision I’ve come to regret,” Brown said. “I wish I would’ve just sent him to brick and mortar.”

The District traced the problem on the first day of school to an unannounced software upgrade and thought the problem got resolved.

District statement

“The FOCUS issue was resolved yesterday morning. The vendor scheduled an update without our knowledge in an attempt to prepare for additional use … Lee Virtual School had less than 400 students last year and has more than 6,400 this year. We opened the largest school ever in the history of Lee County yesterday. By nature of it’s online delivery, LVS has the smallest staff. They are working as fast as they can to complete the enrollment of every student and give them access to their classes. Valuable time was lost due to the nationwide CenturyLink internet outage on Sunday. We ask for patience from the LVS families as we finish the process.”

As for Brown’s complaints, a spokesperson told us the District is asking for patience.

But Brown says patience is something she and her son have very little after two days of frustration.

What do we do? Where do we turn?” Brown said. “Do I let my kid drop out and go get his GED and miss out on that whole experience of walking across the stage?”

Brown updated WINK News and told us her son will return to North Fort Myers High School.

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